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Orders are processed within 1–2 business days. After that, delivery usually takes [3–7 business days] within [Europe] and [7–14 business days] for international orders. You'll receive a tracking link by email as soon as your order ships.

Shipping is free on all orders over [€XX]. For orders below that, a flat rate of [€X.XX] is calculated at checkout before you pay. Any applicable taxes are shown before you confirm your order.

We ship across [the EU and internationally]. Available shipping options and costs for your address are shown automatically at checkout. If your country doesn't appear, it isn't currently serviced — feel free to contact us and we'll let you know if that changes.

As soon as your order ships, we'll email you a tracking number and link so you can follow it every step of the way. If you haven't received tracking within [3 business days] of ordering, check your spam folder or contact us and we'll resend it.

Orders shipped within the EU are not subject to additional customs charges. For orders shipped outside the EU, your local customs authority may apply import duties or taxes on delivery. These charges are set by your country and are the responsibility of the recipient — they're outside our control.

We aim to pack orders quickly, so contact us as soon as possible if you need to make a change. If your order hasn't shipped yet, we'll do our best to update or cancel it. Once it's on its way, you can still use your right of withdrawal (see below) to return it.

We're sorry — this shouldn't happen. Contact us within [14 days] of delivery with your order number and a photo of the issue, and we'll arrange a free replacement or a refund straight away. Faulty or incorrect items are always sorted at no cost to you.

You can return eligible items within [30 days] of delivery for a refund or exchange, provided they're in their original condition. This voluntary policy is offered in addition to — and does not affect — your statutory EU consumer rights described below.

Email us at [support@yourstore.com] with your order number and let us know what you'd like to return. We'll reply with simple, step-by-step instructions and the return address. Please don't send anything back before contacting us first.

If you're returning an item because it's faulty, damaged, or not what you ordered, we cover the return cost. For a change-of-mind return or a withdrawal, you are responsible for the cost of sending the item back, unless we've stated otherwise.

Once we receive and check your return, we'll process your refund within 14 days, using the same payment method you used to order. Depending on your bank or provider, it can take a few extra days to appear on your statement.

If you're buying as a consumer in the EU, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

To exercise it, tell us clearly within those 14 days (an email to [support@yourstore.com] is enough). You then have a further 14 days to send the goods back. We'll refund your payment — including standard delivery costs — within 14 days of receiving the returned items or proof that you've sent them.

Yes. Under EU law, some items are exempt once you've ordered or opened them — for example, sealed goods that can't be returned for health or hygiene reasons after being unsealed, perishable products, and custom-made or personalised items. If an exclusion applies to your product, it will be made clear before you buy.

Separately from any voluntary guarantee, EU law gives you a minimum 2-year legal guarantee of conformity. If an item is faulty, not as described, or doesn't perform as it should, you're entitled to a free repair, replacement, price reduction, or refund. Just contact us and we'll put it right — nothing here limits your statutory rights.

We accept all major credit and debit cards, along with popular digital wallets and buy-now-pay-later options where available. The full list of methods for your region is shown at checkout.

Absolutely. Every payment is processed through an encrypted, PCI-compliant checkout, and your connection is secured with SSL. We never see or store your full card details. Your personal data is handled in line with the GDPR — see our Privacy Policy for full details.

Our support team is happy to help with anything at all. Email us at [support@yourstore.com] and we'll reply within 24 hours, [Monday–Friday, 9am–5pm CET].